Refund policy

Thank you for shopping at MoorGears. We value your satisfaction and want to ensure a seamless experience. Please carefully review our detailed Returns and Refunds Policy outlined below:

Return Policy:

Goods must be returned within 30 days of delivery, in unused condition, and in the original packaging. Used items or products with removed manufacturer packaging cannot be accepted for return.
As a customer, you have a legal obligation to take reasonable care of the goods while they are in your possession.
Discounted items, unless shipped incorrectly, are not eligible for returns, refunds, or exchanges.
Prior to returning a product, please send a return request to contact@moorgears.com.
Cancellations are allowed before the order is shipped.
Please note that customized items i.e., including bat oiling, knocking in, and applying face sheets, cannot be canceled once the order is placed.

Damaged Products:

If you receive a damaged product, we take full responsibility for the issue. Please contact our customer support at contact@moorgears.com within 48 hours of delivery to initiate the return or replacement process.
In case the product gets damaged due to mishandling by the buyer, the buyer will be liable for the return or replacement and associated shipping charges.

Return Timeframe:

Returns will only be accepted within 30 days from the date of delivery. After this period, we regret to inform you that we cannot process any returns or refunds.
Cricket bats can only be returned within 7 days from the date of delivery. Beyond this timeframe, returns for cricket bats will not be accepted.

Condition of Returned Products:

To be eligible for a refund or return, the product must be in its original condition, unused, and with all the original tags and packaging intact.
If the returned product is received in a damaged state or shows signs of wear and tear, we reserve the right to refuse the refund or return.

Surprise/Complementary Products:

Please note that surprise or complementary products included with your purchase are non-returnable and non-replaceable.

Bundle Offers/Mix-Match:

Returns will not be accepted for bundle offers or mix-match purchases involving two or more items. The entire bundle or mix-match package must be returned as a whole.

Abdominal Guards:

Due to hygiene reasons, returns or exchanges for abdominal guards will not be accepted.

Clearance Sale Items:

Clearance sale items and sale orders over 7 days old are considered final sale. This means that they cannot be returned or exchanged. We encourage you to review the item's description and specifications carefully before making a purchase, as clearance sale items are sold as-is and are not eligible for return.

We aim to resolve any dispute promptly, but please note that in the event of a dispute regarding a transaction, the resolution process may take up to 90 days to reach a conclusion.

Please keep in mind that this Returns and Refunds Policy is subject to change without prior notice. We recommend reviewing the policy periodically to stay updated.

If you have any further questions or require assistance, our dedicated customer support team is ready to assist you. Please reach out via phone at +1 (401) 764-4508, or email at contact@moorgears.com or visit our website's contact page. We appreciate your understanding and look forward to serving you.

To initiate a return, please follow these steps:

Please ensure that the product meets the following criteria:

It was purchased within the last 30 days.
It is in the original packaging, unused, and undamaged.
Include the receipt or proof of purchase.

Ship the product, along with the receipt or proof of purchase, to the following address:

MoorGears, LLC

206 Julius Street,

Iselin, NJ - 08830

Important notes:

Shipping charges for returns are non-refundable. The buyer is responsible for covering the shipping costs and assumes the risk of loss or damage during transit.
If you receive a damaged product, please notify us immediately within 48 hours of delivery to receive assistance.
Sale items are non-refundable. Only regular-priced items are eligible for refunds.

If you have any further questions or require additional support, please don't hesitate to contact us at contact@moorgears.com

Refund Policy:

Refund Method:

Refunds for eligible returns will be issued in the form of store credit. Store credit can be used for future purchases on our online cricket gadget store.

Conversion to Original Payment Method:

Upon request, store credit can be converted into the original form of payment used for the initial purchase. This option provides flexibility and allows customers to receive their refund in the same payment method they originally used.

Eligibility for Refunds:

To be eligible for a refund, the following conditions must be met:

The item(s) being returned must be in their original condition, unused, and undamaged.
The return must be initiated within the specified return period, as outlined in our Return Policy.
The item(s) must meet any additional requirements stated for specific products or sale items.

Store Credit Usage:

Store credit can be applied towards future purchases on our online cricket gadget store. It has no expiration date and can be used for multiple transactions until the entire credit amount is exhausted.Conversion to Original Payment Method:

If you prefer to convert your store credit into the original form of payment used for the initial purchase, please contact our customer support team and provide the necessary information. We will process the conversion as promptly as possible, subject to any applicable policies or restrictions imposed by the payment processor or financial institution.

Exceptions:

Please note that certain circumstances may limit or affect the availability of store credit conversions to the original payment method. These circumstances may include, but are not limited to, restrictions imposed by third-party payment processors, financial institutions, or relevant laws and regulations.

Final Decision:

The decision to issue store credit or convert it to the original payment method is at our discretion. We reserve the right to modify or adjust this policy as necessary to comply with applicable laws and regulations.

Refund policy

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