MOORGEARS LLC — REFUND, RETURN & OPEN BOX POLICY

Last Updated: October 18, 2026

At MoorGears LLC, we want you to feel 100% confident when buying cricket gear online. At the same time, cricket bats, pads, gloves, and balls show permanent wear on the very first ball struck or first sweaty practice session. When you buy "Brand New" from MoorGears, we guarantee another player has never used your gear in a weekend match and returned it.

1. Category-Based Return Windows (From Carrier Delivery Date)

Return eligibility and timeframes depend strictly on the Product Type ordered:

2. Strict Hygiene & Intimate Protection Exclusions (100% Final Sale)

For customer health, sanitary compliance, and hygiene protection near private body areas and sweat zones, the following items are 100% Final Sale and are never accepted for return, exchange, or Open Box resale:

• Abdominal Guards (Cricket Boxes / Cups), Jockstraps, and Athletic Briefs

• Inner Thigh Pads and Compression / Skinfit Base Layers (Tops, Bottoms, Sleeves)

• Inner Batting Gloves, Inner Wicket-Keeping Gloves, and Wristbands / Sweatbands

• Cricket Socks, Skull Caps, Headbands, and Helmet Chin/Forehead Sweat-Liners

3. How the MoorGears "Open Box" Program Works

Our Open Box collection lets players save 10% to 35% on genuine SG equipment while keeping our New inventory 100% untouched:

• What We Sell in Open Box: (1) Factory-New / Box-Damaged Gear whose outer cardboard box or polybag was creased during air cargo transit from India, and (2) Inspected Customer Returns where a player opened the shrink-wrap or packaging to check weight/sizing indoors, and our warehouse verified zero ball marks, zero sweat, and zero structural wear.

• Our Hygiene Promise: We never place abdominal guards, inner thigh pads, inner gloves, socks, wristbands, or compression wear into Open Box.

4. Anti-Tampering & Fraud Prevention Inspection Standards

To prevent "weekend match borrowing" and return fraud, every return is inspected under raking light and digital scales against our Outbound Dispatch Registry:

• No Shrink-Wrap Resealing: Peeling off a bat's factory shrink-wrap, hitting balls in the nets, and attempting to slide the plastic wrap back on (or heat-shrinking third-party plastic wrap) breaks our destructible Tamper-Evident Security Seal and leaves micro-compression grain lines on the willow face. Any tampered wrap is automatically rejected as Tier C (Used).

• 360° Security Loop on Pads, Gloves & Spikes: Our security ribbon is looped so you can easily slip your hand into a glove, strap a pad onto your leg, or step onto indoor carpet in cricket shoes to check sizing. Do not cut or remove the security loop until you decide to keep the item. Once the loop is cut, the item cannot be returned.

• Wood-Grain & Serial Verification: If a returned bat's natural wood grain pattern, weight, or SG QR/Hologram serial code does not match our outbound dispatch photos for your order, the return is rejected as a fraudulent item swap.

Customer Examples — How Returns Work in Practice:

• Example 1 (7-Day Bat Return — Full Refund / Tier A): Arjun receives an SG KLR Edition bat on Tuesday. Keeping the factory plastic shrink-wrap and MoorGears Security Seal 100% intact, he holds the bat in his living room and realizes he prefers a lighter bat. On Friday (Day 3), he emails contact@moorgears.com with 3 photos of the sealed bat and returns it. Outcome: Passes Tier A inspection -> 100% Refund to his credit card (minus original shipping) or 105% Store Credit!

• Example 2 (Peeling Bat Shrink-Wrap Indoors — 20% Open-Box Fee / Tier B): Sameer receives a $381 bat, peels off the plastic shrink-wrap from the blade to feel the bare wood indoors, never hits a ball, and requests a return on Day 5. Outcome: Because MoorGears can no longer sell an unwrapped bat as Brand New and must discount it in our Open Box section, Sameer receives an 80% refund to his card (20% Open-Box Conversion Fee deducted), or he can choose 100% Store Credit toward another bat.

• Example 3 (Used in Nets or Match — Rejected Return / Tier C): Karan buys a bat and batting pads on Wednesday, removes the tags, uses them in a Saturday practice net session, wipes off the red ball marks, and mails them back claiming "I only swung it indoors." Outcome: Warehouse inspection detects seam indentations on the willow, cut security loops, and palm sweat inside the straps -> Tier C Rejected Return ($0 refund). Karan must pay return shipping within 14 days if he wants the used gear mailed back to him.

• Example 4 (48-Hour Pre-Weekend Damage Claim Rule): A bat is delivered by UPS on Wednesday at 1:00 PM. On Sunday night after weekend league games, the buyer emails a photo of an unwrapped bat with a cracked toe claiming "it arrived broken in the box." Outcome: Claim denied, because transit damage must be reported within 48 hours of delivery (by Friday at 1:00 PM) with the factory shrink-wrap still sealed over the damage and photos of a crushed shipping carton.

5. Bundles, Free Promotional Gifts & Price-Threshold Discounts

• Free Gifts Must Come Back: If your order included a free promotional item (such as a Free $10 SG Bat Grip with a bat purchase), the free item must be returned unopened with your bat; otherwise, its $10.00 retail value will be deducted from your refund.

• Bundle & Free-Shipping Recalculation: If you buy a discounted Multi-Item Bundle (or add extra items to cross the $250 Free Shipping threshold) and return part of the order so your kept total drops below the bundle/free-shipping requirement, the bundle discount or standard outbound shipping cost ($7.95–$17.95) will be deducted from your refund.

6. Step-by-Step Return Authorization (RMA) Instructions

Never ship any item back without an approved RMA Number, and never ship to any address other than our Round Rock, TX facility:

1. Email Within Your Category Window (7 Days for Bats / 14 Days for Gear): Send an email to contact@moorgears.com (or WhatsApp +1 (512) 799-7511) with your Order Number, reason for return, and 3 clear photos showing the front, back, and intact factory shrink-wrap / uncut MoorGears Security Loop.

2. Receive RMA & Mail Within 5 Business Days: Once approved, pack the item securely in its original box and ship it via a trackable, insured carrier (USPS, UPS, or FedEx) to:

• MoorGears LLC — Returns Department (RMA #______)

• 4825 Padula Dr

• Round Rock, Texas 78665, USA

3. Inspection & Fast Payout (2–3 Business Days): Original shipping fees are non-refundable and the buyer pays return postage (unless MoorGears made a shipping error). Once delivered to our Round Rock facility, we complete inspection within 2 to 3 business days and initiate your refund to your original payment method (posting in 3–7 business days) or issue your instant non-expiring Store Credit code.