MOORGEARS LLC — SHIPPING & DELIVERY POLICY

Last Updated: October 18, 2026

1. Shipping Territory (United States & Canada Only)

MoorGears LLC ships exclusively to valid street addresses within the United States (all 50 states and Washington, D.C.) and Canada from our fulfillment center at 4825 Padula Dr, Round Rock, Texas 78665.

• P.O. Boxes: Small accessories under 3 lbs shipped via USPS Ground Advantage can be delivered to P.O. Boxes. Cricket bats, pads, helmets, and kit bags shipped via UPS, FedEx, or DHL require a physical street address.

2. Warehouse Processing Times & How Delivery Dates Are Calculated

Every order undergoes a physical quality, weight, and security-seal inspection in our Round Rock, TX warehouse before dispatch. Please add our Warehouse Processing Window to the carrier's transit time when estimating your arrival date:

• Economy & Standard Shipping: Processed and handed to the carrier within 2 to 3 business days (Monday–Friday, excluding US holidays). Estimated delivery dates at checkout automatically include 2 to 3 extra business days for warehouse preparation.

• Expedited Shipping (Priority Queue): Moves to the front of our warehouse line and ships within 1 to 2 business days (adding only 1 extra business day on average to carrier transit estimates).

• Knocked-In / Oiled Bat Orders: Require an additional 2 to 4 business days for oil curing and mallet/machine pressing before shipping.

• FTC Mail Order Rule Commitment (16 CFR Part 435): If an unexpected delay prevents us from dispatching your order within the timeframe above, we will email or call you promptly so you can approve the updated ship date or request an immediate 100% refund.

Customer Examples — Calculating Your Delivery Date:

• Example A (Economy / Standard Order): You order a pair of batting pads on Monday using Standard Ground (2–4 business days carrier transit). We inspect and pack your order in 2–3 business days (shipping out Wednesday or Thursday), and UPS delivers it between Friday and the following Tuesday (4–7 business days total).

• Example B (Expedited Order for an Upcoming Match): You order a bat (without knocking-in) on Monday morning using Expedited Shipping (2-day air transit). Because Expedited gets 1–2 day priority handling, your bat ships out Tuesday and arrives by Thursday (3–4 business days total).

3. Shipping Rates, Handling Fees & Free US Shipping

US shipping rates are calculated live at checkout by the carrier (USPS, UPS, or DHL eCommerce), plus handling: $1 small (envelope), $3 medium (mid box), $6 large/XL (large/XL box).

 

FREE US shipping: Orders with subtotal $99.00 or more ship FREE to the contiguous US (5-8 business days). No code needed.

 

Canada: Carrier-calculated rates plus handling above. Duties prepaid where supported.

 

 

4. Canadian Shipments: Customs, Duties, GST/HST & Refused Parcels

Orders shipped to Canada are exported from Texas on a Delivered At Place (DAP / DDU) basis unless duties are explicitly pre-paid at checkout:

• Importer of Record: The Canadian recipient is responsible for paying statutory Canadian GST/HST/PST, import duties, and carrier customs brokerage fees upon delivery.

• Refused Customs Policy: Never refuse a package at Canadian customs to avoid duties. If a Canadian shipment is refused, unclaimed, or abandoned at customs, we will deduct both outbound shipping, return international freight, and carrier customs fees, plus a 15% restocking fee from your refund (and if the carrier abandons/destroys the parcel due to unpaid fees, no refund can be issued).

5. Transit Damage, Missing Items (48-Hour Rule) & "Marked Delivered" Policy

• 48-Hour Unboxing Claim Window: Every shipment is weighed by laser dimensioners at USPS/UPS/FedEx hubs. If your box arrives crushed, damaged, or missing an item, you must email contact@moorgears.com within 48 hours of the carrier's timestamped delivery scan with: (1) photos of the outer box and shipping label, (2) photos of the item with the factory shrink-wrap and MoorGears security seal still intact, or (3) an unedited unboxing video.

• Packages Marked "Delivered" (Porch Theft & Signature Rules): Once USPS, UPS, FedEx, or DHL records a GPS/photo Delivered scan at your checkout address, risk of loss transfers to you. Orders over $350 USD may be shipped with Signature Required. If you return a package to us because of an incorrect address entered at checkout, you are responsible for re-shipping postage or a 15% restocking fee minus original postage.